Hanasaku Iroha - Episode 11

It's the moment of truth for Kissuiso as episode eleven of Hanasaku Iroha begins - exactly how did they fare in the review of their establishment as it's finally published in the magazine in question?  The answer is that they scored a whopping five stars.  Out of ten.  Oh.

Needless to say, Kissuiso's staff are rather unhappy at this scoring, in particular the way the hotel was referred to as